{"id":26,"date":"2020-09-11T20:41:26","date_gmt":"2020-09-11T20:41:26","guid":{"rendered":"http:\/\/sanjac.mycareerfocus.org\/fall-2020-volume-1-issue-40\/6-san-jac-cares-sustains-students-employees-during-covid\/"},"modified":"2020-10-23T17:49:00","modified_gmt":"2020-10-23T17:49:00","slug":"san-jac-cares-sustains-students-employees-during-covid","status":"publish","type":"post","link":"https:\/\/sanjac.mycareerfocus.org\/fall-2020-volume-1-issue-40\/san-jac-cares-sustains-students-employees-during-covid\/","title":{"rendered":"San Jac Cares sustains students, employees during COVID"},"content":{"rendered":"<p><span style=\"font-family: 'Open Sans';\">By Courtney Morris \/\u00a0Photo by Courtney Morris, San Jacinto College<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Brianna Seratt was playing a waiting game, and time was running out.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">With San Jacinto College\u2019s fall semester weeks away, Seratt still hadn\u2019t registered for classes. Although she had submitted her FAFSA, she was waiting for funds to come through. Because of COVID-19, she wasn\u2019t sure she could talk to anyone on campus.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">That\u2019s when a College employee emailed, asking whether she needed help.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cI would still love to attend school this fall,\u201d Seratt replied, \u201cbut without the aid, I don\u2019t think I will\u00a0be able to continue classes this semester.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">That afternoon, the San Jac Cares employee volunteer called to share the news: the San Jacinto College Foundation had awarded her a $500 scholarship.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cThere were a lot of emotions,\u201d Seratt said about getting that call. \u201cI\u2019m glad [San Jac Cares] existed. I couldn\u2019t go to school this semester without the help.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\"><b>Virtual Void<\/b><\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Launched in April 2020, the San Jac Cares outreach program connected students to employees and resources so they could navigate COVID-19 and altered operations. When the College moved to online classes after spring break, Dr. Allatia Harris huddled a steering committee to create the program.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cWe knew there were students who would be struggling with an online shift,\u201d said Dr. Harris, vice chancellor of strategic initiatives, workforce development, community relations, and diversity. \u201cSome had never taken an online class before and didn\u2019t want one, and they had other needs.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Students faced unique challenges because of COVID, but many employees had also lost their connection to students because of remote work.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cWe wanted to create something that would fill the void that happened with the virtual environment,\u201d Dr. Harris said.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Representing different College departments, committee members weighed in on which students to reach first and what information to give callers.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cSome students just needed someone to listen and to show they cared,\u201d said Yessenia Jimenez, strategic initiative projects manager, who led the committee. \u201cOthers needed to be pointed to the right person so they didn\u2019t have to ask around. It feels great \u2026 to make things a little easier on students\u2019 end, especially right now.\u201d<\/span><\/p>\n<h4><span style=\"font-family: 'Open Sans Bold';\">Goodbye, Cold Calls<\/span><\/h4>\n<p><span style=\"font-family: 'Open Sans';\">After an employee email blast, volunteers poured in. Jimenez offered a Zoom training and emailed scripts and a student services resource toolkit. These empowered volunteers so outreach would feel more like conversations, less like cold calls.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Volunteers received weekly spreadsheets with at least 25 students to call or email. Beginning just after altered operations and continuing into the fall, San Jac Cares has included five phases so far:<\/span><\/p>\n<ul>\n<li><span style=\"font-family: 'Open Sans';\"><span style=\"font-family: 'Open Sans Bold';\">Phase 1:<\/span> 12,300 first-time-in-college (FTIC) students and students without distance learning experience<\/span><\/li>\n<li><span style=\"font-family: 'Open Sans';\"><span style=\"font-family: 'Open Sans Bold';\">Phase 2:<\/span> 12,900 randomly-chosen students enrolled in spring classes<\/span><\/li>\n<li><span style=\"font-family: 'Open Sans';\"><span style=\"font-family: 'Open Sans Bold';\">Phase 3: <\/span>14,700 students not registered for summer or fall<\/span><\/li>\n<li><span style=\"font-family: 'Open Sans';\"><span style=\"font-family: 'Open Sans Bold';\">Phase 4:<\/span> 6,100 students not registered for fall<\/span><\/li>\n<li><span style=\"font-family: 'Open Sans';\"><span style=\"font-family: 'Open Sans Bold';\">Phase 5: <\/span>5,000 FTIC students enrolled in fall classes<\/span><\/li>\n<\/ul>\n<p><span style=\"font-family: 'Open Sans';\"><b>The primary goal:<\/b> Checking on students. Are you doing OK? How is school going?<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\"><b>The secondary goal:<\/b> Ensuring students had resources and information. Do you have a computer and internet? Do you know about the fall 2020 course delivery options? Did you know we have a food market?<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cIt\u2019s a little clich\u00e9 \u2014 the expression \u2018It takes a village,\u2019\u201d <\/span><br \/>\n<span style=\"font-family: 'Open Sans';\">Dr. Harris said. \u201cBut all the employees support the students here in a host of ways. It\u2019s part of the experience when you come on a college campus\u2026. When you move to a virtual environment, you lose that.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Whether students needed to review their academic plan or get counseling to cope with the pandemic, callers cut through the confusion, directing them to the person or resource they needed. Like Seratt, many wanted help but didn\u2019t know whom to call, so the College called them.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans Bold';\">Two-Way Street<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">About 350 employees have volunteered for San Jac Cares, coming from areas like continuing and professional development (CPD), libraries, human resources, faculty, the strategic leadership team, and more. Some have served a few weeks, and others throughout the program.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Diesel mechanics instructor Charles Siegel volunteered from day one. Struggling with the online transition too, he got to coach students while motivating himself.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cIt really helped me to help others during that difficult time,\u201d Siegel said. \u201cI was able to place myself in the students\u2019 shoes \u2014 terrible fear of the unknown, need and desire for social interaction \u2014 while knowing I needed to be a guide to self-help, self-motivation, and self-reflection to help students [adjust to online classes].\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Aminta Rodriguez, CPD registration and services coordinator, also signed up.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Rodriguez recalls one student who had faced a landslide of challenges. He and his wife had lost their jobs, were sharing one laptop with their two kids, and were waiting on unemployment to pay the electric bill. She connected him to the College\u2019s laptop lending program, food market, and other resources.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cSometimes benefits are there \u2014 resources are there \u2014 but people don\u2019t know they\u2019re available for them,\u201d she said.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">San Jac Cares also had an unexpected benefit for employees: decreasing stress.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cOur College is a community,\u201d Dr. Harris said. \u201cWe connect with each other. The students are the reward of working at a college. Connecting with them has created that sense of community for employees as well.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans Bold';\">\u201cWe Change Lives\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">No one could have expected COVID-19 to show up with no expiration date, upending education and everything else. During a trying time, San Jac Cares broke through barriers, connecting students with compassionate voices and solutions.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">Will the program extend beyond COVID-19? Dr. Harris acknowledges some uncertainty about the next steps: \u201cFor the foreseeable future, we\u2019ll do things that connect students to the College, that show we care and are here for them \u2014 connect them to resources.\u201d<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">But as a San Jac Cares caller herself, she realizes the power College employees have to change lives as they help students navigate crises or achieve their dreams.<\/span><\/p>\n<p><span style=\"font-family: 'Open Sans';\">\u201cSan Jac Cares reminds me how important the work we do is, whether it\u2019s face to face or from a distance,\u201d Dr. Harris said. \u201cMany have unbelievable obstacles, hurdles to continue their education and complete their program. They keep at it because they believe their lives will be better. We change lives.\u201d<span class=\"Apple-converted-space\">\u00a0<\/span><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>By Courtney Morris \/\u00a0Photo by Courtney Morris, San Jacinto College Brianna Seratt was playing a waiting game, and time was running out. With San Jacinto College\u2019s fall semester weeks away, Seratt still hadn\u2019t registered for classes. Although she had submitted her FAFSA, she was waiting for funds to come through. Because of COVID-19, she wasn\u2019t&#8230; <a class=\"read-more\" href=\"https:\/\/sanjac.mycareerfocus.org\/fall-2020-volume-1-issue-40\/san-jac-cares-sustains-students-employees-during-covid\/\">read more<\/a><\/p>\n","protected":false},"author":10,"featured_media":144,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[11,1],"tags":[],"article_type":[],"class_list":["post-26","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-registration","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.3.1 (Yoast SEO v25.3.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>San Jac Cares sustains students, employees during COVID - Fall 2020, Volume 1 \u2013 Issue 40<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sanjac.mycareerfocus.org\/fall-2020-volume-1-issue-40\/san-jac-cares-sustains-students-employees-during-covid\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"San Jac Cares sustains students, employees during COVID\" \/>\n<meta property=\"og:description\" content=\"By Courtney Morris \/\u00a0Photo by Courtney Morris, San Jacinto College Brianna Seratt was playing a waiting game, and time was running out. 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